Considering The Customer Life Cycle
In my last post, making money on the Internet, I wrote about cleaning up your unfinished business; all those loose ends you have laying around online. I prompted you to think about what it is you’d really like to do online and to consider focusing on one or two main projects.
What I’m really trying to encourage is the idea of you building something substantial, something exciting, something you want to live and breathe every day. Something more substantial than spreading yourself thinly across short term active income streams and five, ten, twenty different web properties all offering various degrees of ‘potential’ and promises of passive income.
To build something substantial doesn’t mean you have to build ‘something else’ or ‘something new’, although that could be exactly what you need to do now or in the longer term. You could quite possibly take something you’re doing now and give it your all – look at the possibilities of building a current site or activity into something more than what you might have planned to.
Jack of all trades, master of none
Perhaps creating something with more authority, depth, size, longevity isn’t for everyone and if you’re just starting out online or feel a lack of knowledge generally, you might be hesitant to think ‘big’. Actually to be perfectly honest, I think the less you know the better off you are.
How so?
If you don’t understand about all the ways to make money online, are not sure what all the Twitter and Facebook fuss is about, you can simply focus on one or two medium to long term projects without so many tempting distractions. Whereas if you know how to quickly build niche blogs, MFAs (made for AdSense sites), review sites, re-purpose PLR, flip websites, find cheap ‘unique’ articles, run a WSO (Warrior Special Offer), perform article marketing, provide writing services, design services and a whole lot more, then you can actually find yourself doing all of those things in some way shape of form.
What happens whilst you’re doing all those things? Well it’s less likely that any one thing will grow into anything substantial.
Going beyond the sale
Is it possible for you to take your active income stream and develop it beyond the initial sale? Develop it into a business? Perhaps you don’t want to and perhaps it’s not your active income stream you’d like to develop but rather one of your favorite niche blogs or review sites. Or it’s something new that you just know you’d enjoy working on and building up.
It can be easier to flitter about from one site to the next to the next, building Squidoo lens after Squidoo lens to point at your sites, to submit article after article to your twenty plus sites but is it worth it? Is it worth it for you to spread your efforts across mini-sites instead of digging into something you and others love and apply all your skills and knowledge to a passion or area of serious interest to you?
Maybe knowing what that thing is you’d love to develop alludes you right now but just starting to consider focusing your energy more will help you get a feel for the difference between sprinkling a little bit of you across many things versus giving a lot of focus to one or two things.
Don’t hold yourself back too long though. Don’t be afraid to develop something out a little bit even if it’s not what you sense would be your ‘ultimate’ online business. You can always sell the business down the track if you find something else you want to pursue that you’re more excited and passionate about.
Considering the customer life cycle
So where do you begin? How do you move from the mindset and busyness of stirring 20 pots of broth on the stove to stepping back and looking for a new recipe full of depth and flavour? Begin by considering the customer life cycle.
In a previous post related to site flipping I mentioned:
There is more to this business though than the simplistic calculation of the difference between the costs associated with your site sales and the final bid price. There are many ways to earn income from your buyers outside of the Flippa marketplace.
Whether you write articles, flip websites, design graphics, build WordPress themes, offer tech support, blog in obscure niches etc, there is opportunity to retain customers.
I see far less focus on retaining customers online compared to my off-line experience and when the focus is there online it’s more often than not very short sighted. It’s usually in the form of subscribing to a list and then the customer being bombarded with offers that don’t logically flow.
The ‘flow’ of offers I’m used to receiving is quite frankly in the order in which the marketer’s friends launch their products. So today’s offer might be on outsourcing and tomorrow’s on awesome video production. Next week might be about making AdSense sites and the week after niche sites. It doesn’t flow and therefore doesn’t make a great deal of sense to me not to mention help me get anywhere in particular. I haven’t been retained as a customer by many Internet marketers.
Focus and consider your customers’ real needs
When you start focusing your efforts in one or two specific areas you will attract and connect with customers who are very targeted to what you have to share. As you pour out your energy and your enthusiasm into what you’re doing, that will be felt and absorbed by those who share your passion. You will quite naturally retain more customers as you deliver what you intuitively know they need.
Of course there is more to it than simply having a passion for something and sharing it but personally, I couldn’t think of a better and more enjoyable place to begin.
Are you up for the challenge of building something substantial?
Do you haves skills, passion and knowledge that you could should be sharing with the world?
Are you ready to start enjoying yourself?
6 Comments for this entry
Kiran
(9 comments)
Great post Michelle.
I remember John Reese saying something more or less exactly what you have stated here… focusing on 1 – 2 projects until you really build them up…and then deciding if you want to venture out. As we know, whatever you focus on, it gets the thing more clearer and bigger.
Very helpful post.
Thanks
Kiran
Michelle (363 comments) Reply:
June 29th, 2010 at 7:06 am
Glad you found this helpful Kiran.
Ben
(1 comments)
I totally understand what you mean regarding spreading yourself too thin.
One of my main weaknesses is giving something a shot for a week or two and then giving up after convincing myself its not going to work. Of course, the reality is that it probably WOULD work if I gave it time but I’m a sucker for instant results and I know I’m not alone.
At least lately I have gone into a cycle of retrying old methods instead of trying to learn a whole new method. I figure thats a start
My biggest battle is myself at the moment. Things like staying motivated and having the confidence and belief in myself that yes, I can do whatever I put my mind to and that people would want to listen to what I say.
Michelle (363 comments) Reply:
June 29th, 2010 at 7:27 am
I think most of us are suckers for instant results Ben.
Retrying old methods is a good start.
Motivation really is a challenge for many of us and much more so when you decide to build something substantial as results can be very slow. My ‘fix’/recommendation for motivation is Blogger Beats, seriously! Nathan and Oleg offer a free seven day trial too so you can try it out and see if it helps you. Because the sessions come twice a week I find that usually one of the two sessions comes ‘just in time’ to pick me back up if I’m getting side tracked or lack luster. I wrote about getting motivated and Blogger Beats in this post.
If you hone in on something specific and give it your all I would be surprised if you find that people don’t want to listen to you! I’ve seen many many instances of success when someone focuses on a specific niche and gives it a lot of attention and energy. People who are interested in/passionate about what you’re focusing on will find you. Look out for my next blog post for a detailed example of this.
Thanks for sharing your thoughts. And seriously, go and check out Blogger Beats, it’s helped me tremendously when it comes to motivation and confidence. (I’m not an affiliate, I just know how much it’s helped me and hope it helps you too.
)
Sue
(1 comments)
Great post and very true – too many people lose focus far too quickly and jump from one to the next.
Michelle (363 comments) Reply:
July 9th, 2010 at 12:40 am
Focus is a big problem Sue and I’m yet to be totally in control of it but I am doing better.
One thing that has helped me a lot is turning off Twitter! It’s fantastic to be following so many awesome people who Tweet awesome stuff but it’s easy to spend the day following their links! I love reading and absorbing information, but then I end up consuming more than creating. I love Twitter but not getting side tracked by it takes a lot of discipline.
Thanks for stopping by.
Jerry Patterson
(2 comments)
Hi Michelle,
Your article really hit home with me. I’ve been working on completing mini adsense sites for the last 6 months and feel that it was basically a waste of time. They aren’t getting much traffic no matter what I do and it’s a bit frustrating.
I’m started out in IM by building a couple of large sites that I put a lot of work into and are getting decent traffic now even though I really haven’t touched them in at least a year. I’m proud of these sites which I can’t really say about the mini sites.
I’ve just begun a program I found on Warrior Forum for building large adsense sites and I’m excited again about IM. I think the trend will be back to building larger authority sites. Thanks for your great and insightful articles.
Michelle (363 comments) Reply:
July 9th, 2010 at 12:53 am
It can be very frustrating I know when you do put your head down and the things you concentrate on don’t exactly take off.
Of course there is no guarantee that focusing on one or two sites will serve up the results you want but I’ve seen plenty of examples where it does work tremendously well.
The point you made about being proud of the larger sites I feel is critical. Call it airy fairy new age fairy dust or whatever, but I feel that the energy you have about those sites will filter through in the content and all you do with them.
Looking forward to hearing more about your authority sites and how they do.
Thanks for contributing to the conversation here and via your emails, it’s nice to know I’m not talking to myself.
Forest
(31 comments)
What an excellent post Michelle.
I know that probably you, I and many others have been through this MMO cycle of starting with throwing ourselves at as many things as we can, making some crappy decisions and sometimes some crappy sites and pushing for small wins….. Over time I learned and that this isn’t rewarding and have now severely narrowed my focus…. The hard work is paying off and now my main sites are bringing in a livable wage for my current situation.
Whenever anyone asks me for advice about MMO I often give them the answer they did not want…. Work hard on one site and it will take time… Most people come online believing they can find quick riches but experience shows this never works out in the long term.




James Madison
(1 comments)
Great idea – and YES I’m spreading myself a bit thin. I have been building links using HubPages and Lenses…and it gets a bit tiring after a while.
Focusing on one task/site/project would produce a more substantial business…otherwise you’re left with a hobby.
Michelle
(363 comments) Reply:
June 29th, 2010 at 7:02 am
Link building can get very tiring very quickly, I agree James.
Thanks for stopping by.